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ServiceNow Certified System Administrator Sample Questions (Q124-Q129):

NEW QUESTION # 124
On a Form header, what is the three bar icon called?

A. Hamburger icon
B. Cake icon
C. Pancake icon
D. Additional Actions or Context Menu

Answer: D

NEW QUESTION # 125
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

A. Scheduled Reports and Excel
B. Scheduled Reports, a custom snapshot table, and a Trend report
C. Key Performance Indicators (KPIs) - KPIs track metrics but do not inherently provide trend analysis or forecasting.
D. Scheduled Reports, a custom snapshot table, and a Projection report
E. Performance Analytics

Answer: E

Explanation:
Reference:
ServiceNow Performance Analytics - Forecasting Data
Explanation:
Performance Analytics (PA) is the best solution for the manager's requirements because it provides:
Snapshot of Sales Performance Data - PA allows the creation of historical and real-time dashboards to track sales performance against targets.
Trend Analysis Over Time - With PA, historical data is captured and can be visualized in trend reports, showing patterns over time.
Forecasting Capabilities - PA includes predictive intelligence that can project future trends based on past performance, helping managers make data-driven decisions.
Why Not Other Options?
A . Scheduled Reports, a custom snapshot table, and a Trend report - While reports and snapshots provide historical data, they do not offer forecasting capabilities.
B . Scheduled Reports and Excel - Excel is static and does not provide built-in forecasting or trend analysis.
C . Scheduled Reports, a custom snapshot table, and a Projection report - This approach is manual and lacks the dynamic analytics that PA provides.

NEW QUESTION # 126
What section on the notes tab, shows the history of the work documented on the record?

A. Activity
B. Journal
C. Audit Log
D. Timeline
E. Diary

Answer: A

Explanation:
InServiceNow, theActivitysection on theNotestab provides adetailed historyof all work documented on a record. It logs:
#Updates & Field Changes(who changed what and when)
#Comments & Work Notes
#Approval History
#Assignment Changes
TheActivity Streamis essential for tracking progress, ensuring transparency, and auditing record updates.
A: Journal
ServiceNow does not have a specific "Journal" tab for history tracking. However,journal fields(like work notes and comments) are logged in theActivitysection.
C: Diary
No such section called "Diary" exists in ServiceNow for tracking record history.
D: Audit Log
TheAudit Logtracks field-level changes in aseparate system logbut is not displayed in theNotes tab. It requires admin-level access to view detailed changes.
E: Timeline
"Timeline" is not a default section under the Notes tab. It is sometimes used incustom applications, but thecorrect answer is "Activity." Reference:ServiceNow CSA Documentation - Activity Stream & Record History ServiceNow Product Documentation - Tracking Record Updates via Activity(https://docs.servicenow.com)

NEW QUESTION # 127
Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. Favorites
B. Tags
C. Activity Formatter
D. History

Answer: B

Explanation:
In ServiceNow,Tagsallow users tocategorize and grouprecords in a list. Tagged records arevisible to othersif set to public or shared with specific users or groups.
A: Tags
Tags help usersorganize and quickly locaterecords.
Tags can beprivate (Me)orshared (Everyone, Groups, or Specific Users).
Example:
A support team might tagcritical incidentswith "Urgent" for easy tracking.
B: History
TheHistorymodule showsrecently accessed recordsbut does not categorize or share records.
C: Favorites
Favoritesallow users tobookmark specific records or listsfor quick access, but they areprivateand not shared with others.
D: Activity Formatter
TheActivity Formattertrackschanges and updatesin a record (e.g., who modified the record, comments added), but it does notcategorize or sharerecords.
References:ServiceNow Documentation:Using Tags in Lists
ServiceNow User Guide:Managing and Sharing Tags

NEW QUESTION # 128
Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read-only, and/or hidden?

A. O UI Policies
B. O Business Rules
C. O Client Scripts
D. O UI Actions

Answer: A

NEW QUESTION # 129
......

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